Folder icon appears on iPod


Q: I got a 3rd generation iPod from a friend of mine. When I went to configure it, it told me to restore the iPod. When I did, it then said the restoration had not worked. Now I cant do anything with the iPod. Every time I try to charge it, turn it on, or plug it in to my computer, the Apple logo comes up followed but a picture of a file (think the icon for file on your PC) and then nothing happens. What can I do?

– Sophie

A: There are several icons that may appear on your iPod screen if there is something wrong with it. This Apple technical document shows the different icons, and explains how to troubleshoot the problems they represent.

Kirk McElhearn is the author of several books including iPod & iTunes Garage. His blog, Kirkville features articles about the iPod, iTunes, Mac OS X and much more.