Q: I own a second-generation 16 GB iPod touch and love it! Lately, however, I’ve had a problem with it, the headphone jack does not work properly, sound only comes out of one headphone, when I apply pressure to the headphone jack inside the socket I get sound through both. I think maybe a pin inside the socket has bent or something, is this something Apple cover in their 1 year warranty or do I have to get a specialist to fix it? Is it something I can do myself?
A: This problem can sometimes be caused by dust or dirt in the headphone jack, so as a first step you may want to try simply gently blowing into the jack to see if you can clear up anything that might be blocking the connection.
Failing that, you’re most likely dealing with a hardware issue. This behavior sometimes happens on various iPod models, and is normally covered until Apple’s warranty provided there are no signs of physical damage to the device. If you live near an Apple Retail Store you should be able to take it in to the Genius Bar and they will take care of it for you. If not, you can either try contacting a local Apple Reseller or telephoning Apple Support directly. In either of these cases, however, it is likely that your device will have to be sent to Apple for repair or replacement, as third-party Apple Resellers do not normally have the facilities to repair or replace devices on the spot.