iTunes library disappears after enabling iCloud

iTunes library disappears after enabling iCloud 1

Q: I have iTunes on my PC. I DO NOT want this iCloud thing messing with iTunes. I synced my iPod classic with iTunes and then disconnected my iPod from iTunes and closed iTunes. When I later opened up iTunes it was reading iCloud stuff and my entire iTunes Library is now GONE. The iTunes Library is also reading the NEW iCloud Library, NOT THE Library with all of my music and playlists!

I turned off the iCloud sharing thing at iTunes, and now iTunes is EMPTY. How do I stop this iCloud thing? I have over 4000 songs, including Playlists…they are ALL GONE. I DO have the CDs in a folder at iTunes, but NO recent Library.

– Lori

A: This is an unusual situation, as iTunes should never remove anything from your iTunes library unless you specifically delete it. The iCloud integration will add to your library in terms of displaying your purchased content that isn’t already on your hard drive, but it will never remove or replace anything unless you specifically delete it. Even if you subscribe to iTunes Match, your original content remains on your hard drive unless you manually remove it.

Considering that everything seems to have disappeared entirely, including your playlists, it sounds quite likely that you may have somehow either lost your underlying iTunes library database, or inadvertently switched to a new one somehow. This wouldn’t have anything at all to do with iCloud, but could be the result of something else that has happened on your computer.

Hopefully this is just a question of iTunes having created a new database somewhere else, and your old database is still intact. If you open up Windows Explorer or Finder, you can perform a search for the file “iTunes Library.itl” and see what that turns up. You should find at least one version in the form of the new, empty database that iTunes has created, but if you find others there’s a good possibility that one of these is your old iTunes library database. Check the size and date of any files you’ve found—a larger file is more likely your actual iTunes library database.

iTunes library disappears after enabling iCloud 2

Note that iTunes also keeps a copy of previous iTunes libraries in a “Previous iTunes Library” folder under the main iTunes folder every time you upgrade to a new version of iTunes, so even if you can’t find a more recent copy, reverting to one of those older ones may be better than nothing at all. These are named with the date and time each was created.

 

iTunes library disappears after enabling iCloud 3

If you’ve found your main iTunes database file residing somewhere else, the next step depends on whether the entire iTunes folder structure is in that other location, or whether only the iTunes Library database file itself has been moved. If it’s only the individual file, simply moving it back into your main “iTunes” folder, normally located under your home “Music” folder, should suffice, as this is where iTunes will look for it by default.

If the entire folder structure, including the other databases and the “iTunes Media” folder are in the same location as the actual database file, then you probably need to point iTunes back to use the database at that location. You can do this by holding down the SHIFT key (Windows) or OPT key (Mac) when starting iTunes, which will prompt you to either create a new iTunes database or choose a location of an existing one. Simply select the latter option and point iTunes to the folder that contains your actual iTunes library database.

 

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If you can’t find a current copy of your iTunes library database but have a backup available elsewhere, you can simply rename this to “iTunes Library.itl” and move it into your main iTunes folder, as described above. Depending on how old the backup database is, you may find that you’re missing some content, but as long as the files are still in your iTunes Media folder, you can re-import them simply by using the normal “Add to Library” option found on the iTunes File menu.

More information on the underlying iTunes library folder structure can be found in our article on Transferring your iTunes Library.

In the very worst case that you cannot find any old copies of your iTunes library database, then you can actually recover your content from your iPod classic back onto your computer using one of the methods described in our article on our iPod 201 article, Copying Content from your iPod to your Computer. This will allow you to rebuild your iTunes library based on what is on your iPod, although obviously you’ll only be able to recover those tracks and playlists that are stored on your iPod, and you’re effectively creating a new iTunes library database by doing so. This should definitely be considered a last resort and you’re likely better off recovering even an older copy of your iTunes library database if you can find one elsewhere on your hard drive or among your backups.

 

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  1. Not sure I followed the problem since iTunes and iCloud have nothing to do with one another. Purchases are in the cloud – not iCloud. iTunes Match is in the cloud – not iCloud. iCloud is a service for mail, contacts, calendars, notes and among other things, Photostream. But it has zero involvement with iTunes.
    Now, sure- iTunes can lose a library if something happens. But generally the actual music will always remain as the library is completely independent of the program and, more notably, iCloud.

  2. Clearly this is not an unusual situation as there appear to be hundreds of people asking how to recover lost music after updates or other circumstances. Yesterday I did the new IOS update to my iPhone 6. It completely changed how I am able to use my iTunes account, deleted all my playlists, and deleted a lot of my music. It’s super frustrating because before I moved last year I uploaded hundreds of CDs into iMatch so I would not have to physically move the music. Meanwhile, at least so far, it appears that all of my music is still in iTunes/i,Match It is not on my computer because that computer died. I now have a Macbook pro. How should I proceed? Should I download my music library to my Mac?

  3. It’s a somewhat complicated situation that’s been exacerbated by the release of Apple Music, but it does seem that if you’ve updated to iOS 8.4 and you’re an iTunes Match user, odd things appear to sometimes happen with your existing music — this is sometimes corrected simply by toggling the “iCloud Music Library” or “iTunes Match” option off, waiting for a bit, and then turning it back on again (which one you see will depend on whether you signed up for the Apple Music trial).Part of the problem appears to be that iCloud Music Library and iTunes Match are actually separate services/databases on the back-end, so iOS and iTunes need to update your iTunes Match tracks and info and push it into the iCloud Music Library.Upgrading to iTunes 12.2 on the Mac may also help — in the very least you should be able to pull your iTunes Match library back out of the cloud onto your Mac and thereby update/push it to iCloud Music Library.

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