Phone number inactive in iMessage

Phone number inactive in iMessage 1

A: Why is my iMessage phone number blurred out and I can’t click on it? When I send iMessages to my friends, they receive them from my email address and not my number.

– Jalita

A: On an iPhone, your device’s phone number will always appear in your Messages and FaceTime settings. This number normally appears greyed out and you cannot select or de-select it since it is usually enabled automatically by the iMessage and FaceTime cellular activation process. Under normal circumstances, this should be indicated by a checkmark beside the number.

Phone number inactive in iMessage 2

If, however, a checkmark does not appear beside your number, it means that your iPhone has been unable to complete the iMessage activation process to verify your number. In this case, you will only be able to use your e-mail address for iMessage or FaceTime. In this case, you will probably see a “Waiting for Activation” message on the main Messages settings screen, right below the switch for toggling iMessage on or off.

 

Phone number inactive in iMessage 3

The iMessage activation process works by sending an SMS message to Apple’s servers in order to verify your phone number. You must therefore have an active cellular plan on your device and be able to send and receive text messages. If you’re out of cellular coverage, do not have a cellular plan at all, or have SMS blocked on your account for some reason, you will not be able to use your phone number for iMessage or FaceTime, as Apple has no other way of verifying it.

If you’re sure that your cellular plan is active and supports standard SMS text messages, you can try to force reactivation by toggling iMessage OFF for a few minutes and then turning it back on. Restarting your device or removing and reinserting your SIM card may help as well.

 

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12 comments
  1. My number is greyed out but it’s ticked however I can only use my email and not my phone number and it doesn’t say start new conversations from it just says messages sent and received from my email

  2. It sounds like something is confused in terms of your iMessage setup. In this situation, your best option is usually to “reset” iMessage by toggling it OFF, and doing the same for FaceTime under that section in your iPhone Settings. Once both are off, restart your iPhone entirely (turn it off and back on), and then re-enable iMessage to allow it to re-register with Apple’s servers. You’ll also need to remember to turn FaceTime back on as well at some point.

  3. My number is greyed out but it’s ticked however I can only use my email and not my phone number and it doesn’t say start new conversations from it just says messages sent and received from my email

  4. It sounds like something is confused in terms of your iMessage setup. In this situation, your best option is usually to “reset” iMessage by toggling it OFF, and doing the same for FaceTime under that section in your iPhone Settings. Once both are off, restart your iPhone entirely (turn it off and back on), and then re-enable iMessage to allow it to re-register with Apple’s servers. You’ll also need to remember to turn FaceTime back on as well at some point.

  5. This is definitely an odd problem and does suggest that the registration of your iPhone’s phone number for iMessage was unsuccessful in some way, or something else is corrupted in your Messages settings.Ordinarily, if your phone number is displayed and has a checkmark beside it, it should appear in the “Start New Conversations From” section below, and should be selectable from there. As the article above describes, sometimes this will get set back to your e-mail address, but you should be able to change it back manually. You won’t be able to check or uncheck your greyed-out phone number in the main addresses section, as it’s hard-coded based on the number on your SIM card, but if you scroll down, you should be able to select it in the “Start New Conversations From” section below that, as per the screenshots above.If this is not the case, and toggling iMessage and FaceTime off and back on again and restarting the iPhone, as per the earlier instructions, doesn’t solve the problem, this is something you’ll likely have to contact Apple Support about, as it suggests a bug in iOS itself. It may also be worth removing the SIM card, leaving it out for a few seconds, and reinserting it to try to force iMessage re-registration of your phone number.It should also go without saying that you’ll want to make sure you’ve updated to the latest version of iOS, as if there is a bug, there’s a chance it’s been addressed in a more recent update.

  6. This is definitely an odd problem and does suggest that the registration of your iPhone’s phone number for iMessage was unsuccessful in some way, or something else is corrupted in your Messages settings.Ordinarily, if your phone number is displayed and has a checkmark beside it, it should appear in the “Start New Conversations From” section below, and should be selectable from there. As the article above describes, sometimes this will get set back to your e-mail address, but you should be able to change it back manually. You won’t be able to check or uncheck your greyed-out phone number in the main addresses section, as it’s hard-coded based on the number on your SIM card, but if you scroll down, you should be able to select it in the “Start New Conversations From” section below that, as per the screenshots above.If this is not the case, and toggling iMessage and FaceTime off and back on again and restarting the iPhone, as per the earlier instructions, doesn’t solve the problem, this is something you’ll likely have to contact Apple Support about, as it suggests a bug in iOS itself. It may also be worth removing the SIM card, leaving it out for a few seconds, and reinserting it to try to force iMessage re-registration of your phone number.It should also go without saying that you’ll want to make sure you’ve updated to the latest version of iOS, as if there is a bug, there’s a chance it’s been addressed in a more recent update.

  7. I recevive text messages instead of imessages from my iPhone coz the cellphone number is greyed out. y cant I receive normal I messages?

  8. I recevive text messages instead of imessages from my iPhone coz the cellphone number is greyed out. y cant I receive normal I messages?

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