Recovering lost iTunes Store purchases

Q: I purchased songs from the iTunes Store and then my computer crashed and I lost the songs I had just purchased. Apple doesn’t let me get them back unless I pay again. How do I get them from Apple for free?

– Anonymous

A: You will need to contact Apple’s iTunes Store customer support department and ask them to allow you to re-download the content again. As a policy Apple does not provide this as a normal service since you are responsible for backing up your own content. However, in situations such as this the customer service department will often allow you to re-download specific content as courtesy. Apple makes no guarantees that it will do this, however, so don’t expect this to be a solution in place of making your own backups.

You can contact the iTunes Store customer support group at or by going to your Purchase History in iTunes, selecting the affected purchases and choosing the “Report a Problem” option.

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