MobileMe Chat Support is Useless

After four attempts this morning to contact Apple’s standard customer service regarding MobileMe outage credit—the first three ended in failed attempts by representatives to transfer me to a billing department—this is the message that popped up on Apple’s MobileMe online chat page, the only way people are currently being told they can get customer support.


Right. Because after the first three people couldn’t help, customers should really have to wait 82 minutes for the next screwed-up response—it’s as if Apple is working from the Dell playbook here. Best of luck, Eddy Cue. Seriously.

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