Apple has been accused of deleting music from users’ iPods that had been downloaded from competing music services, according to a new report in the Wall Street Journal. In the recently commenced class-action antitrust suit against Apple regarding iPod and iTunes Store lock-in, lawyers for the consumers told jurors that between 2007 and 2009, Apple knowingly had procedures in place to delete music found on iPods from competing music services without telling users. When users who had downloaded music from a rival service attempted to sync an iPod to their iTunes library, an error message would be displayed by iTunes instructing the user to restore to factory settings, a process that removes all content on the portable device and then reloads it from the user’s iTunes library. This process caused songs from rival services to disappear, the lawyers said, further alleging that Apple directed the system “not to tell users the problem.” The plaintiffs in the case claim that this demonstrates that Apple was stifling competition for music players and downloads from other services; they are seeking $350 million in damages based on the claim that Apple’s lock-in forced them to pay more for music players by being forced to keep buying iPods rather than being able to consider competing options.
Apple responded by stating the moves were legitimate security measures, with the company’s security director, Augustin Farrugia, testifying that Apple did not provide detailed information as the company doesn’t “need to give users too much information,” and doesn’t “want to confuse users” – an approach that is typical in the software designed by the company. Farrugia noted that Apple was “very paranoid” about protecting iTunes in light of hackers that were working to crack the FairPlay copy protection used by iTunes and the iPod, and that updates which removed non-Apple music files were intended to protect customers. “The system was totally hacked,” Farrugia said. E-mails from Steve Jobs presented in evidence revealed similar security concerns.