App devs blast extended Apple delays, “amateur” support

Facing “months” of unexplained delays and telephone support from “the people [who] can barely speak English,” iPhone application developer Perry Hart has blasted Apple for running “inadequate and down right amateur” systems “for reviewing iPhone applications and supporting developers.” In an e-mail to iLounge, Hart says that he and other developers hoping for timely publication of their apps have been placed in a holding pattern, with no ability to know when apps will or won’t be published by Apple. “One developer has been on the queue for three months,” said Hart, “and received absolutely no information about what was wrong. … Developers can send all the emails they like to [Apple’s app developer] address, they just get ignored.”

Hart is the developer of AutoMangle, previously released on the App Store, as well as the upcoming first person shooter game ZombieMangle, which has been held up for unknown reasons. “I submitted ZombieMangle over a week ago now,” Hart explained, “which was what I thought would be a perfect time to release just before Christmas. However, a few days after submission Apple sends me an email stating that they require ‘Unexpected Additional Time For Review’ with no reason whatsoever for the delay. So I do a search for any other developers who have received this email, and it appears there’s ALOT of them.”

Concerned about reaching customers in time for the holidays, but unsure as to what was wrong with his application, Hart decided to be “proactive and change the game to remove the blood as it may be too extreme, change the effects to green instead of red, change the zombies into aliens, change all the interface graphics containing red blood to green etc. I even changed the sheep to robot sheep in case they had some issue with aliens attacking sheep.” According to Hart, these content changes resulted in another canned response. “Calling out for help on the official forums has yielded nothing more than moderators canned replies stating email addresses and phone numbers. I think it’s time that all developers and potential developers know that they are working with amateurs.”

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