Following public reports of iPod nano screen flaws, Apple has responded to the complaints and concerns, confirming that the breakage is due to a very small batch of the devices that use defective screens.
“This is a real but minor issue involving a vendor quality problem in a small number of units,” Apple said in a statement, referring to the reports of seemingly unprovoked nano screen breakage. “Our figures show this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.” The company said affected customers should contact Apple to arrange for a free replacement unit.
Apple also addressed complaints that the nano screen gets scratched too easily, noting that it uses the same surface as that found on 4G iPods. “A few vocal customers say the nano is susceptible to scratches. We do not believe this is a real issue,” the company said in the statement. “We make the screens using the same material as we use in the 4G iPod. We suggest concerned customers use one of the iPod nano cases that are coming to market to protect the music player.”