A letter from Apple CEO Tim Cook posted on Apple’s website apologizes for the much-maligned launch of iOS 6 Maps. The letter begins, “At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.”

Cook’s letter also suggests trying alternatives while Apple is “improving Maps,” naming apps from Bing, MapQuest, and Waze, as well as mentioning the option to create a home screen icon for Google or Nokia’s web apps. He notes that the new Maps has already been installed on 100 million iOS devices, with “nearly half a billion locations” searched for—interestingly, an average of less than five location searches per device. The letter is currently at the bottom of Apple.com’s front page, as “A letter to our customers regarding Maps.”