Apple changes 90 day telephone support policy for iPod

Updated

ThinkSecret.com recently reported that Apple has changed its 90 day complimentary phone support for 4G iPods and minis (sold after July 24) to one incident within the first 90 days. The following appears on Apple’s iPod FAQ page:

Question 29: How long is iPod complimentary telephone support?
Answer: Newer iPods come with a single incident of complimentary telephone support within the first 90 days. This change in the complimentary support offering applies to:
iPod (Click Wheel)
any iPod minis sold on or after July 24

Previous models of iPod (such as the Dock Connector and Touchwheel models), as well as iPod minis sold before July 24, still come with 90 days of complimentary support (covering unlimited incidents).

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Dennis Lloyd

I'm a passionate, long-time lover of Apple products, and was a civil draftsman and graphic designer before creating the iLounge web site. My prior projects include work for The Los Angeles Times' LATimes.com, and the company Creative Domain, where I developed websites for clients including Columbia Pictures, Disney, Fox Studios, Universal Pictures and Warner Brothers. As the Publisher of iLounge, I direct the site's community forums, photo galleries, iPod User Group, and general business affairs, which have grown under my watch to over sixteen million page views every month. I'm happily married with one daughter, one dog (Rocket the Wonderdog), one cat (Ferris), many iPods, iPhones, iPads, and two turntables.