Apple launches $20/incident post-warranty chat support

Apple today has started charging out-of-warranty customers for for online chat support — it now costs users $20 per incident for support. The company’s new web payment system, first reported weeks ago, is having difficulties thus far, 9to5Mac reports. It’s likely Apple will offer exceptions for payments until the system is working properly. The company will also grant exceptions for iCloud issues and accidental damage incidents to set up a repair or replacement.