An Apple Genius Bar employee has told a New York City-area iPhone user that most iPhone users in the region experience an average of 30% dropped calls. In an email to iLounge, reader Manoj says that after experiencing a high volume of dropped and missed calls, along with voicemail delays, he repeatedly contacted AT&T, who ran him through a series of standard troubleshooting procedures before telling him to have the phone examined by Apple. After speaking with Apple tech support over the phone and trying several other troubleshooting steps, Manoj took his iPhone into an Apple retail store, where a Genius Bar technician tested the phone and found nothing wrong. Since notifying Apple of the issue, the company had been keeping track of his dropped calls, and found that his phone experienced dropped calls around 22% of the time. The technician told Manoj that this was “better call coverage” than other iPhone users in the region, who experience “30% dropped calls” on average.
As noted in an iLounge article from February 2008, New York City has one of the highest concentrations of iPhone users we’ve seen in a major metropolitan area, and service in the area has been a subject of frequent complaints from users. A lawsuit filed against Apple and AT&T in New York’s Easter District Court in September 2008 named AT&T’s struggle to respond to demands on its 3G infrastructure resulting from the iPhone 3G launch among its complaints against the two companies.