Apple offers to replace faulty iPhone 5 sleep buttons

Updated
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Apple is offering to replace faulty sleep/wake buttons on qualifying iPhone 5 units. The company has set up a website for the replacement process, noting that models manufactured through March 2013 may have an issue where the sleep/wake button stops working or works intermittently. Users with faulty buttons can type in their iPhone 5 serial numbers on the site to see if they qualify for replacements. The replacement program is already available in the U.S. and Canada; it will become available in other countries on Friday, May 2.

Additionally, 9to5Mac is reporting that customers who make a Genius Bar appointment for the issue have the option of trading in their device, which could net up to $350 — $80 more than what Apple is offering for non-affected devices. It’s noted that Apple employees “have been instructed not to present this option” unless a customer specifically asks about upgrading to a new phone.

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Phil Dzikiy

Phil Dzikiy was the Editor-in-Cheif at iLounge. He mostly edited and oversaw all site editorial content, managed staff and freelancers, made the final call on product review grades and awards, and led online coverage of all Apple events and live coverage of the International CES in 2015.