Apple is offering to replace faulty sleep/wake buttons on qualifying iPhone 5 units. The company has set up a website for the replacement process, noting that models manufactured through March 2013 may have an issue where the sleep/wake button stops working or works intermittently. Users with faulty buttons can type in their iPhone 5 serial numbers on the site to see if they qualify for replacements. The replacement program is already available in the U.S. and Canada; it will become available in other countries on Friday, May 2.
Additionally, 9to5Mac is reporting that customers who make a Genius Bar appointment for the issue have the option of trading in their device, which could net up to $350 — $80 more than what Apple is offering for non-affected devices. It’s noted that Apple employees “have been instructed not to present this option” unless a customer specifically asks about upgrading to a new phone.