Apple has officially acknowledged its iMessage issue that causes users who switch from an iPhone to stop receiving texts. “We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. The report notes that a recent server glitch has only exacerbated the issue, making it harder for Apple support staff to fix iMessage using standard protocol.
To avoid the problem, Apple says users switching from an iPhone to a non-Apple phone can switch off iMessage on their iPhone, and uncheck the phone number from all other Apple devices using iMessage before making the switch — though this doesn’t do much good to those who have already made the transition. A recent report noted Apple is being sued over the issue.