Apple has added a new online support service that aims to solve common iPod problems using one of five recommended solutions—Reset, Retry, Restart, Reinstall, or Restore. Called “The Five Rs Assistant,” the automated service walks you through the steps to fix an ailing iPod until one of the “Five Rs” works for you. In addition, Apple has also updated its iPod+iTunes Service & Support page.
Apple posts iPod ‘Five Rs Assistant’
By LC Angell
LC Angell was a senior editor at iLounge. Angell is known for her work on various aspects of the Apple ecosystem, including iPhone, iPad, and iPod. In his role at iLounge, Angell was responsible for a wide range of editorial content, including reviews, buyer's guides, news, and features.