Apple publishes support article to help users identify fraudulent iTunes Store email messages

Apple has published a new support document to aid users in identifying legitimate emails from the App Store or iTunes Store as opposed to many of the “phishing” emails that have been making the rounds. In the article, Apple notes that genuine purchase receipts will always include the user’s current billing address, which as the company notes, “scammers are unlikely to have.” The article also adds that Apple will never require a customer to provide information via e-mail such as a Social Security Number, mother’s maiden name, full credit card number, or credit card verification code. It also suggests that if users are asked to update their account information, they do so directly in their iOS device’s Settings app or using iTunes on a Mac or PC. Apple also notes that users can report suspicious email messages by forwarding them to a special e-mail address: [email protected], and advises users to change their Apple ID password immediately if they think there’s any possibility they entered personal information on a suspicious website.

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