Apple has released a new web-based tool to allow users to deregister phone numbers from iMessage. Designed to address a long-standing problem that users have experienced when switching away from the iPhone to other devices, the site provides instructions on how to deregister a phone number from Apple’s iMessage servers so that text messages sent from other iPhone users will be sent as SMS messages instead of via Apple’s iMessage network. The problem exists because the iPhone automatically registers a user’s cellular phone number with Apple’s iMessage servers when the user first sets up their device or inserts a new SIM card in their iPhone. Messages from other iOS devices sent to that phone number will travel via the iMessage servers instead of the cellular carrier’s SMS network — if users later switch their SIM card to a non-iPhone device, their number does not get deregistered automatically, so messages to that phone number will continue to travel over the iMessage network.
Apple acknowledged the issue back in May, shortly before a lawsuit was filed by a former iPhone user who was losing text messages as a result of the problem. Apple promised a fix was coming shortly thereafter, but other than advising users to disable iMessage before removing their SIM card—a suggestion that is often unreasonable as many users will have already switched to another device before discovering the problem even exists—the company has not provided a solution until now. The new web portal provides the same advice to deactivate iMessage manually for users who still have their iPhones, but failing that, users can now enter their phone number directly on the web page, and after confirming their number via an SMS confirmation code, their number will be deregistered from Apple’s iMessage servers.