Apple has released iPod Reset Utility 1.0.2, which can be used to restore first- and second-generation iPod shuffles back to their original factory settings when iTunes is unable to do so. All music and data on the iPod is erased during the restore process, and the most current iPod software is installed. iPod Reset Utility 1.0.2 is a free download from Apple’s support website and is available for Mac and PC.
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