Apple has confirmed that an iTunes bug has delete locally stored music from some users’ libraries and said the company is working on a fix, iMore reports. Last week a blog entry from one Apple Music user claimed 122 GB of personal music files had suddenly gone missing from his computer.
The post led to speculation that confusion over the “Remove Download” and “Delete Song” options in Apple Music had led the user to accidentally delete his songs across all devices when he had only intended to clear them off a secondary device, but an Apple spokesman later confirmed, “In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause.”
Apple promised to have an update to iTunes early this week to provide “additional safeguards,” but admitted that the company’s engineers hadn’t been able to replicate the issue as of Friday.
Anyone who has seen their music files being deleted from their primary computer without their consent is being urged to contact AppleCare directly.
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