Apple to charge out-of-warranty users for online chat support

Updated

Apple will soon charge out-of-warranty device users for online chat support, 9to5Mac reports. The charges will be collected using a new web payment system developed by Apple. It’s possible the system could launch by next week. It appears Apple will charge $20 for each incident of online tech support and troubleshooting. The report notes users will be able to request an exception for the charge, though further details about how that might happen are unknown.

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Phil Dzikiy

Phil Dzikiy was the Editor-in-Cheif at iLounge. He mostly edited and oversaw all site editorial content, managed staff and freelancers, made the final call on product review grades and awards, and led online coverage of all Apple events and live coverage of the International CES in 2015.