Apple has ranked highest among manufacturers of smartphones in customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction Study—Volume 1. According to a press release from J.D. Power, Apple received a satisfaction score of 795 and performed particularly well in the areas of ease of operation, operating system, features and physical design. Apple was followed in the rankings by Motorola, with a score of 763, and HTC, with a score of 762. Notably, this is the fifth consecutive time Apple has topped J.D. Power’s smartphone satisfaction ratings.
Charles Starrett
Charles Starrett was a senior editor at iLounge. He's been covering the iPod, iPhone, and iPad since their inception. He has written numerous articles and reviews, and his work has been featured in multiple publications.