Apple is building an app to diagnose problems with iOS devices and help users schedule service, according to uSwitch. A source with direct knowledge of the app’s development said it will ask “basic questions (about the device in need of repair) to boil down to the problem quickly.” The new app will reportedly provide user guides and basic how-to information for every iOS device registered to the user’s Apple ID and offers tips for resolving a series of commonly experienced problems.
If those fail to resolve the issue, the app will aid users in booking service at an Apple Store, sending their device in for service, or calling Apple for further support. The current Apple Store app only provides assistance in booking appointments with an Apple Store’s Genius bar; it’s unclear if this functionality will be shifted into the Apple Store app, or if it will be a new app of its own.
Photos of the app show it also provides an option to chat live with Apple’s tech support network.
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