Apple will soon make major changes to its AppleCare support service, including making online chat support available 24 hours a day, 7 days a week, according to a report. Around-the-clock chat support could go live as soon as Aug. 12, with the online chat “likely” to support users of both iOS devices and Macs. Along with the always-available online chat support, Apple is also readying the launch of a redesigned AppleCare website. The interface of the revamped site will feature larger and simpler navigation and icons, similar to iOS. [via 9to5Mac]
Phil Dzikiy was the Editor-in-Cheif at iLounge. He mostly edited and oversaw all site editorial content, managed staff and freelancers, made the final call on product review grades and awards, and led online coverage of all Apple events and live coverage of the International CES in 2015.