Scratches on the iPhone 5’s aluminum body are “normal,” according to an email from Apple Senior Vice President of Worldwide Marketing Phil Schiller. The email from Schiller, published at 9to5Mac, is in response to a reader’s concerns about scuffs and scratches on a black iPhone 5. “Any aluminum product may scratch or chip with use, exposing its natural silver color,” Schiller responded. “That is normal.” Numerous reports — and our own tests — have noted the relative ease at which the iPhone’s new aluminum body can be scratched or dented.