AT&T: iPhone restock fee, SIM, no insurance details

In a newly added iPhone frequently asked questions (FAQ) page of its site, AT&T today published a number of contract terms important to prospective iPhone buyers. Notably, the FAQ discloses both a 10% open box restock fee for returned iPhones and a limited 14-day return policy, shorter than the 30-day return policies often offered for mobile phones. There is no restocking fee for unopened iPhones. AT&T also notes that iPhone ships with a SIM card pre-installed in its removable tray, and that the phone “must be activated before it can be used” regardless of whether you already have an AT&T SIM card.

Most interesting is the fact that iPhone is not covered by AT&T’s optional wireless phone insurance program, which offers replacements for damaged or defective AT&T phones during the life of your service agreement. “iPhone is ineligible for the Wireless Phone Insurance program offered to AT&T customers,” says the FAQ. “iPhone is covered by the Apple Warranty. If you have Wireless Phone Insurance from AT&T, it will be removed from your line of service.” Additional questions for current AT&T customers are also answered in the FAQ.

Share on facebook
Facebook
Share on twitter
Twitter
Share on reddit
Reddit
Share on linkedin
LinkedIn
Share on email
Email
Share on whatsapp
WhatsApp