An ongoing iPhone 3GS issue where Works With iPhone-certified accessories bring up an error when connected is being blamed on software. Based on a reader report and two Apple discussion board threads, it appears that some iPhone 3GS users are greeted by an error that reads “This accessory is not made to work with iPhone – Charging is not supported with this accessory” when connecting certain WWI accessories, with Mophie’s Juice Pack Air cited in many cases. iLounge contacted Mophie to ask about the issue, and the company blamed the problem on a 3GS-specific software issue.
“We have seen a brand-new iPhone 3GS that was plugged in an AT&T store demo Apple iPhone Dock and the 3GS screen shows that the accessory(Apple Charging Dock) is not an authorized Work with iPhone accessory,” the company said in an email to iLounge. “As related to Juice Pack Air, this issue will usually goes away after the consumer fully recharge the Juice Pack Air or reconnecting to the iPhone 3GS. If this issue is consistently showing, please have the consumer call or email us, we would [gladly] replace it with a new one and get the other one back for study. [We are] confident that Apple has discovered this issue with many of its own accessories as well and hopefully this issue will go away completely with a new software update.”