A number of iPhone users upgrading from older 4GB or 8GB units to the new 16GB model have been presented with conflicting information regarding whether or not their AT&T contracts are being extended, and whether they should attempt to use their prior iPhone SIM cards in the new model. A discussion thread on Apple’s support site outlines the problems, with an Apple employee admitting to not having a concrete answer. “Use the SIM from your current iPhone,” said Apple employee Nathan C., before editing his post to say “My apologies these steps may not work. You may need to activate it with the new SIM choosing the option to ‘replace’ an existing phone on your account.” Another user claims that an AT&T sales agent said that the original 2-year plan would end as soon as he activated the new iPhone, and that a new 2-year contract would be initiated. iLounge has contacted AT&T for clarification on the issue, and will be updating this story once we receive a response.
Update: Mark Siegel, Executive Director of Media and Analyst Relations with AT&T, told iLounge in an email, “If you upgrade from an 8 to a 16 GB iPhone, you sign a new contract. However, we automatically backdate it to the starting point of your contract on the 8 GB phone.” He added that the company “will make every effort to ensure that our reps provide customers with the correct information,” and clarified that customers should activate the SIM card that comes with the new model.