Apple is considering a number of customer support tweaks including changes to AppleCare+, 9to5Mac reports. The company is considering making AppleCare+ available for 60 days after purchasing a supported device, rather than the current 30 days. AppleCare+ may also be pushed as a subscription service, which has been reported in the past. The report also claims that this fall, Apple will let technicians share iOS screens with users in order to diagnose or fix problems with a device, similar to the support currently offered to Mac users. Apple may also introduce diagnostic tools to help users solve minor issues with Apple IDs, iTunes, and iCloud on their own.
Report: Apple exploring changes to AppleCare+, customer support