Apple stores in Australia will fix products under warranty purchased in the past two years, but a circulated email told staff not to discuss the warranty with customers, according to a report. Australian Consumer Law suggests that certain expensive items can be returned or fixed for up to 24 months.
Apple’s new 24-month warranty policy currently applies to iPhones, iPads, and other iOS devices. However, it’s been reported that customers who didn’t know their rights under Australian Consumer Law and didn’t purchase AppleCare have often had to pay for fixing or replacing products.
Apple has been fined twice in Italy for similar issues with warranty violations and Italian law; a Belgian consumer group has also filed a complaint based on the same issues. [via The Sydney Morning Herald]
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