After serious blowback from angry iPhone Upgrade Program customers who couldn’t pre-order an iPhone 7, Apple has added more stock to the online reservation program and has started returning calls to solve ordering issues, Apple Insider reports.
Customer service has begun placing orders for program members’ desired model and second choice, promising that they won’t have to travel more than 15 miles past their preferred Apple Store for pickup.
An Apple Store manager said they hadn’t been updated about the calls, saying “We don’t know if the orders that started again [on Tuesday] through AppleCare are coming from our reserved launch day stock, or are extras that they’ll send that we don’t know about yet.” It’s unclear how the added availability will affect a class-action lawsuit filed against Apple over the initial shortfalls.
