According to the July ChangeWave survey, iPhone 4 users reported a better dropped call rating than users of the iPhone 3GS. iPhone 4 users reported a dropped call rating of 5.2%, compared with 6.3% for the iPhone 3GS. Despite this encouraging statistic, the iPhone 4’s customer satisfaction ratings were significantly lower than the iPhone 3GS’ one month after its release. 72% of iPhone 4 owners reported being very satisfied with the device, compared to 82% of iPhone 3GS users who reported the same level of satisfaction in August 2009. 21% of iPhone 4 owners said they were somewhat satisfied with the device, compared to 17% of iPhone 3GS owners last August. The iPhone 4’s screen resolution ranked as the top thing iPhone 4 owners like most about the device, while the requirement of using AT&T is their biggest dislike, by a small margin over the coverage/speed/quality of AT&T’s 3G network and antenna issues. ChangeWave’s survey is based on the reactions and opinions of 213 Apple iPhone 4 owners.
Charles Starrett
Charles Starrett was a senior editor at iLounge. He's been covering the iPod, iPhone, and iPad since their inception. He has written numerous articles and reviews, and his work has been featured in multiple publications.