T-Mobile required to fully disclose throttled data speeds

T-Mobile has agreed to provide more accurate information to help customers determine when their mobile data speeds are being throttled, according to a new FCC release. T-Mobile provides “capped” data plans, however unlike competing carriers, the company simply slows down data speeds when users exceed their plan thresholds, rather than billing for overages. Although T-Mobile makes no secret about this throttling process, it was discovered that the company was exempting certain speed testing services from the throttling, incorrectly reporting faster data speeds than customers were actually getting.

Under the new agreement with the FCC, T-Mobile will now send users a text message once they’ve hit their high-speed data allotment, providing a link to an accurate speed test that will show customers their actual reduced speeds. T-Mobile will also apparently provide a “button” on smartphones linking to an accurate speed test, as well as providing more disclosures both on its web site and its customer communications as to which speed tests will provide accurate results.

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