Despite the fact that it doesn’t offer the iPhone, T-Mobile in the U.S. has pledged to support its customers who are using the devices on their network, according to a new report. The Consumerist reports that due to a recent T-Mobile voicemail system change, iPhone users were unable to check their voicemail, and were being sent blank text messages when they tried to call in to check their messages, or when a new one arrived. One customer who emailed about the issue received a call from T-Mobile’s Executive Customer Service, acknowledging the problem and offering a one-month service credit for his/her troubles. in addition, the representative also stated that “T-Mobile, though they do not offer the iPhone, [a]re committed to supporting users on their network who have them.” The problem was reportedly fixed “within a day or so.”
T-Mobile USA ‘committed’ to supporting iPhone customers
Charles Starrett was a senior editor at iLounge. He's been covering the iPod, iPhone, and iPad since their inception. He has written numerous articles and reviews, and his work has been featured in multiple publications.