Update: RemoteRemote conflicts with iPod firmware 2.1

Engineered Audio emailed us the following:

“We’ve been working on this (between last night and this morning) (several electrical engineers…) and are now convinced that this is an issue specifically related to version 2.1.

We have a number of iPods here (15 or so) and have various versions of firmware 2.0, 2.0.1, 2.0.2, and 2.1 … and all the failures here are only related to 2.1 … go figure!”

Engineered Audio has issued a statement regarding the RemoteRemote wireless remote for 3G iPods. It seems that users with iPods updated to firmware 2.1 are experiencing problems controling the iPod via the receiver unit. At this time, shipping of the RemoteRemote has ceased until they fix the problem. (click ‘Read more’ for the full statement)

“This issue is not fully understood at this point, however, those customers that have updated their iPod to firmware version 2.1 will most likely suffer this failure. We have anecdotal evidence that iPod firmware versions 2.0 and 2.0.1 work. The working theory right now is that this is a timing (or structure) problem with the serial data that the receiver sends to the iPod.”
Official Statement:

RemoteRemote update from Engineered Audio (11/05/03).

Due to a recently discovered problem with the RemoteRemote, we have temporarily stopped shipment of ALL RemoteRemote orders.

Engineered Audio has uncovered a problem in the RemoteRemote receiver, whereby the receiver will NOT control the iPod. This issue is not fully understood at this point, however, those customers that have updated their iPod to firmware version 2.1 will most likely suffer this failure. We have anecdotal evidence that iPod firmware versions 2.0 and 2.0.1 work.  We have received some conflicting information that version 2.0.2 may (or may not) work. The working theory right now is that this is a timing (or structure) problem with the serial data that the receiver sends to the iPod. We hope to have further information over the next day or so as we work to uncover exactly what the problem is. Until then, please be patient as we work this issue.

Once the issue is identified, we will fix the receiver firmware, and continue shipping. We will also have those customers affected send their receiver in to have it’s firmware updated.

Please check http://www.engineeredaudio.com/faqs/remoteupdate.html for further updates on this issue.

We sincerely apologize for all the heartache this has cause, and ask for your patience and understanding.

Best Regards,
Engineered Audio

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