According to a number of reader comments and a subsequent comment from a Zagg customer service representative, some of the company’s ZAGGsparq Portable Battery Backup & Chargers have been facing charging malfunctions, failing to provide a charge out of either USB port. The charging device offers a 6,000 mAh lithium polymer internal battery, LED lighting to indicate the current power level, two USB ports to charge multiple devices at once, and integrated standard outlet prongs. Zagg’s site shows that the product is currently not available for sale, and the customer service representative indicated that a new version of the product, ZAGGsparq 2.0, will be available in late March. If you have experienced problems with your ZAGGsparq, the company is offering a free replacement upgrade to the new model, and can be contacted at 1-800-700-ZAGG, or by visiting

Charles Starrett

Charles Starrett was a senior editor at iLounge. He's been covering the iPod, iPhone, and iPad since their inception. He has written numerous articles and reviews, and his work has been featured in multiple publications.